Customers Treatment

Our Aims

We are committed to treating all our customers fairly and in a manner that is consistent with the principles and ethos of the Treating Customers Fairly (TCF) initiative.

  • To be open and honest in all our dealings with customers and to make them fully understand what we are offering.
  • To deliver to customers what we have promised and what they are expecting.
  • To only provide customers products and services that are suitable to their needs.
  • To fix things if they go wrong.
  • To not take advantage of customers.